General Terms of Service

Effective Date: 01/01/2025    |    Last Updated: 06/15/2026

 

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. These Terms of Service (the “Terms”) form a binding legal agreement between you and UAB NARA Health (“NARA Health,” the “Company,” “we,” “us,” or “our”) and govern your access to and use of trynarahealth.com and your purchase of our products. These Terms apply to customers in the United States. By placing an order or using our website, you agree to these Terms.

SECTION 17 CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS-ACTION AND JURY-TRIAL WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE REVIEW IT CAREFULLY. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 17.

1. Introduction

1.1.      These Terms govern the entire relationship between you and the Company in connection with your use of our website and your purchase of our products (the “Goods”). You must read and accept these Terms before placing an order.

1.2.      By placing an order, creating an account, or otherwise using our website, you confirm that you have read, understood, and agree to be bound by these Terms, including the arbitration agreement and class-action and jury-trial waiver in Section 17.

1.3.      If you do not agree to these Terms, you must not place an order or use our website.

2. Definitions

2.1.      “Company,” “we,” “us,” or “our” means UAB NARA Health. All legal notices to the Company should be sent to the email in Section 2.6.

2.2.      “Client,” “you,” or “your” means the person who places an order, creates an account, or uses our website.

2.3.      “Goods” means the products offered for sale on our website.

2.4.      “Order” means your request to purchase Goods submitted through our website.

2.5.      “Subscription” means a recurring order under which Goods are delivered and your payment method is charged on a recurring basis, as described in Section 9.

2.6.      “Website” means trynarahealth.com. You may contact us at support@trynarahealth.com.

3. Submission of an Order

3.1.      You must provide accurate, current, and complete information when placing an Order. You are responsible for the accuracy of the information you provide, including your shipping and billing details.

3.2.      The Company may reject, limit, or cancel any Order, in whole or in part, at its sole discretion and for any reason, including suspected fraud, errors, or unavailability of Goods. If we cancel an Order for which you have already paid, we will refund the amount charged for the cancelled portion.

3.3.      Goods are sold for personal use only. Resale, redistribution, or commercial exploitation of the Goods is prohibited except as permitted under Section 19.

3.4.      Despite our efforts, Goods may occasionally be listed at an incorrect price or with incorrect information. We reserve the right to cancel or refuse any Order placed at an incorrect price, even after the Order has been confirmed or your payment method has been charged, in which case we will refund any amount paid.

3.5.      Discount codes, promotions, and referral rewards are limited to one per customer and one per Order unless expressly stated otherwise, cannot be combined, and have no cash value. We may cancel Orders, reverse promotional benefits, and suspend or close accounts where we reasonably suspect abuse of a promotion, including use of multiple or fictitious accounts or email addresses, self-referral, resale intent, or circumvention of promotion limits.

4. Order Acceptance and Formation of the Contract

4.1.      Your Order is an offer to purchase Goods. A binding contract is formed only when we accept your Order, which occurs when we dispatch the Goods and send you a shipping confirmation by email. An order confirmation or acknowledgment email is not acceptance of your Order. Our display of Goods on the Website is an invitation to order and not an offer to sell.

4.2.      We will send you a shipping confirmation by email without undue delay after dispatch. If we do not accept all or part of your Order, we will refund any amount charged for the unaccepted portion.

4.3.      No terms or conditions provided by you, and no prior representations, will apply to the contract unless expressly agreed by us in writing.

5. Price and Payment

5.1.      All prices are stated in U.S. dollars (USD).

5.2.      Prices displayed do not include applicable sales, use, or similar taxes. Any such taxes are calculated and added at checkout based on the shipping destination and applicable law, and you are responsible for paying them.

5.3.      By submitting an Order, you authorize us (and our payment processors) to charge your selected payment method for the total amount of the Order, including Goods, shipping, and applicable taxes.

5.4.      You represent and warrant that you are authorized to use the payment method you provide and that the payment information you provide is true, accurate, and complete.

5.5.      If your payment method is declined, expires, or cannot be charged, we may suspend or cancel the Order or, for Subscriptions, pause or cancel future deliveries. You remain responsible for any amounts owed.

5.6.      We reserve the right to change prices at any time. Price changes do not affect Orders we have already accepted, except as provided for Subscriptions in Section 9.

6. Delivery of Goods

6.1.      You must provide a complete and accurate shipping address. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address that you provide.

6.2.      We will ship Goods within the time stated at checkout or, if no time is stated, within 30 days of accepting your Order. If we are unable to ship within that time, we will notify you and you may either agree to a revised shipping date or cancel the affected Order for a refund of amounts paid for the undelivered Goods.

6.3.      Estimated delivery times are estimates only and are not guaranteed.

6.4.      Risk of loss for the Goods passes to you upon delivery to the shipping address you provide. Where the carrier’s tracking shows the Goods were delivered to that address, the Goods are deemed delivered to you.

6.5.      If a shipment is returned to us as undeliverable or refused, we may charge you for the return shipping and re-shipment costs, or refund the Order less original shipping and any applicable restocking handling.

7. Returns and Refunds

7.1.      All sales are final except as expressly set out in this Section 7. By placing an Order, you acknowledge and agree to this Return Policy.

7.2.      We accept returns only of Goods that are unopened, unused, and in their original, sealed packaging, and only where you request a return within thirty (30) calendar days of delivery. For health and safety reasons, opened or used consumable products cannot be returned, exchanged, or refunded.

7.3.      The following are final sale and non-returnable: sale, clearance, or discounted items; personalized items; and any product with a broken seal.

7.4.      To request a return, you must first contact us at support@trynarahealth.com with your order number and the reason for the return, and receive our written approval before sending any product back. Returns sent without prior approval will not be accepted.

7.5.      For approved returns, you must:

a)    ship the product back within fourteen (14) days of approval;

b)    pay the direct cost of return shipping; and

c)    use a tracked shipping method, as you remain responsible for the product until we receive it.

7.6.      Original shipping charges are non-refundable. We may deduct from your refund any loss in value resulting from handling beyond what is necessary to inspect the product.

7.7.      Refunds are issued to the original payment method only, within fourteen (14) days after we receive and inspect the returned product and confirm it meets the conditions of this Section 7. We reserve the right to refuse any return that does not meet these conditions.

7.8.      If your Order arrives damaged, defective, or incorrect, contact us at support@trynarahealth.com within seven (7) days of delivery with your order number and photographs. Where a defect is confirmed, we will, at our discretion, replace the product or issue a refund at no additional cost to you.

7.9.      This Section 7 sets out your sole and exclusive remedy in connection with returns and refunds.

7.10.    You agree to contact us and allow us a reasonable opportunity to resolve any issue under this Section 7 before initiating a payment dispute or chargeback with your bank or card provider. This Return Policy forms part of the Terms you accept at checkout.

8. Limited Warranty and Product Conformity

8.1.      We warrant that, at the time of delivery, the Goods will conform in all material respects to their description on the Website. This is the only warranty we provide and is subject to Sections 10 and 18.

8.2.      You must inspect the Goods on delivery and notify us of any defect, damage, or non-conformity promptly and within the time stated in Section 7.8.

8.3.      We are not responsible for any defect or damage resulting from improper use, improper storage, mishandling, use after the product’s “best by” or expiration date, or normal wear and consumption.

8.4.      Except for the limited warranty in this Section 8, and to the fullest extent permitted by law, all Goods are provided without warranties of any kind, and all implied warranties (including merchantability and fitness for a particular purpose) are disclaimed.

9. Subscriptions and Auto-Renewals

9.1.      Certain Goods may be offered on a Subscription basis, under which Goods are delivered to you, and your payment method is charged, on a recurring basis until you cancel.

9.2.      Subscribers receive benefits not available on one-time purchases, including significantly discounted pricing and, where offered, complimentary promotional gifts (the “Subscriber Benefits”). Subscriber Benefits are provided in exchange for your commitment to a minimum of two (2) fulfilled Subscription orders (the “Minimum Commitment”).

9.3.      Before you purchase a Subscription, we will clearly and conspicuously disclose the Goods included, the delivery frequency, the recurring price, the Minimum Commitment, the early-cancellation terms in Section 9.6, and the fact that the Subscription continues and renews automatically until you cancel.

9.4.      By starting a Subscription, you provide your affirmative consent to these Subscription terms, including the Minimum Commitment and Section 9.6, and authorize us to charge your payment method the then-current recurring price for each delivery cycle, including applicable taxes and shipping, until you cancel.

9.5.      Your Subscription renews automatically at the start of each delivery cycle at the then-current price. We will provide any renewal or price-change reminders required by applicable law.

9.6.      Early cancellation and repayment of Subscriber Benefits. If you cancel your Subscription before completing the Minimum Commitment, the Subscriber Benefits no longer apply to the orders you received. In that case, you authorize us to charge your payment method:

a)    the difference between the discounted Subscription price you paid and the standard one-time purchase price of the Goods you received; and

b)    the retail value of any complimentary promotional gifts you received, unless you return them to us unopened at your cost.

9.7.      After completing the Minimum Commitment, you may cancel your Subscription at any time, easily and without charge, through your online account or by emailing us at support@trynarahealth.com. Cancellation takes effect for the next delivery cycle, provided you cancel before that cycle’s order has entered processing. Orders already in processing or shipped will be fulfilled and charged.

9.8.      We will notify you in advance of any change to your recurring price, and the change will apply only to cycles after the notice. If you do not agree to the change, you may cancel as described above, and the Minimum Commitment and Section 9.6 will not apply where you cancel because of a price increase.

9.9.      Refunds and returns for Subscription deliveries are governed by Section 7. You are responsible for keeping your payment method and contact information current.

10. Limitation of Liability

10.1.    To the fullest extent permitted by law, the Company will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to these Terms or the Goods.

10.2.    To the fullest extent permitted by law, the Company’s total liability arising out of or relating to these Terms or the Goods will not exceed the total amount you paid to the Company in the twelve (12) months preceding the event giving rise to the claim.

10.3.    Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud or for death or personal injury caused by our negligence.

10.4.    Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. In such states, our liability is limited to the greatest extent permitted by law.

10.5.    Except where prohibited by applicable law, any claim arising out of or relating to these Terms or the Goods must be commenced within one (1) year after the claim accrued; otherwise, the claim is permanently barred.

11. Intellectual Property and Privacy

11.1.    All content on the Website, including text, graphics, logos, images, and product formulations and descriptions, is owned by or licensed to the Company and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial use only.

11.2.    You may not copy, reproduce, distribute, modify, or create derivative works from any Website content without our prior written permission.

11.3.    If you submit reviews, testimonials, photos, videos, comments, or other content to us or about the Goods (including on the Website or by tagging us on social media), you grant the Company a worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, and display that content in any media for marketing and other business purposes, including together with the name and profile you posted it under, without further notice, approval, or compensation. You represent that your submissions are your own, are accurate, and do not violate the rights of any third party, and we may moderate, edit, or remove submissions at our discretion.

11.4.    We collect and process personal information you provide and that is generated through your use of the Website, including identification and contact information, order and payment information, account details, and technical and usage data. We use this information to process and deliver Orders, manage accounts and Subscriptions, provide customer support, prevent fraud, comply with legal obligations, and — with your consent where required — send marketing communications.

11.5.    Depending on your state of residence, you may have rights under U.S. state privacy laws (such as the California Consumer Privacy Act, as amended by the CPRA, and similar laws in other states), including the right to know, access, correct, or delete your personal information, and the right to opt out of the “sale” or “sharing” of personal information and certain targeted advertising. We do not sell your personal information for money.

11.6.    To exercise your privacy rights, or to opt out of marketing communications, contact us at support@trynarahealth.com or use the unsubscribe or “Do Not Sell or Share My Personal Information” options where provided. We will not discriminate against you for exercising these rights.

12. Force Majeure

12.1.    Information on the Website is provided for general purposes and is not guaranteed to be complete or suitable for any particular purpose; you are responsible for verifying it before relying on it.

12.2.    The Company is not liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, labor disputes, supply or carrier disruptions, governmental actions, and outages. The affected party will give written notice within thirty (30) days. If the event continues for more than sixty (60) days, either party may terminate the affected obligations without liability.

13. Medical Disclaimer

13.1.    NARA Health is not a medical organization and does not provide medical advice. Information provided with the Goods or on the Website is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

13.2.    These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

13.3.    You should consult a qualified healthcare provider before using the Goods, particularly if you are pregnant, nursing, taking medication, or have a medical condition or allergy. You are solely responsible for your health decisions, and you should review product labels and ingredient information for allergens before use.

14. Term and Termination

14.1.    These Terms take effect when you accept them electronically and remain in effect while you use the Website or purchase Goods.

14.2.    We may suspend or terminate your access to the Website or your account, and refuse or cancel Orders, if you breach these Terms, misuse the Website, engage in fraud, or provide false information.

14.3.    Sections that by their nature should survive termination — including Sections 7, 8, 10, 11, 13, 17, 18, and 21 — will survive.

15. Changes to These Terms

15.1.    We may update these Terms from time to time. We will post the updated Terms with a new “Last Updated” date and, for material changes, provide reasonable notice before they take effect.

15.2.    Your continued use of the Website or placement of an Order after the updated Terms take effect constitutes your acceptance of them. If you do not agree, you must stop using the Website.

16. Communication and Notices

16.1.    Our primary method of communication is email. You are responsible for monitoring the email address associated with your account. You may contact us at support@trynarahealth.com.

16.2.    You consent to receive communications, notices, and disclosures from us electronically, and you agree that electronic communications satisfy any legal requirement that such communications be in writing. All communications will be in English unless otherwise agreed.

16.3.    If you opt in to text messages, you consent to receive recurring marketing and transactional text messages from us or on our behalf at the number you provide, including messages sent using automated technology. Your consent to marketing texts is not a condition of any purchase. Message frequency varies, and message and data rates may apply. Reply STOP to cancel and HELP for help. We and the carriers are not liable for delayed or undelivered messages, and you agree to notify us promptly if you change or give up your phone number.

17. Dispute Resolution; Arbitration; Governing Law

17.1.    These Terms and any dispute arising out of or relating to them or the Goods are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement in this Section 17.

17.2.    Informal resolution first. Before starting an arbitration, you agree to send us a written notice of the dispute, personally signed by you, to support@trynarahealth.com or our U.S. notice address, describing the dispute and the relief you seek, and to negotiate with us in good faith for at least sixty (60) days after the notice. This informal resolution process is a condition precedent to arbitration, and a court may enforce it. All applicable limitations periods and filing deadlines are tolled while the informal resolution process is pending.

17.3.    Binding arbitration. Except for the matters in Section 17.6, any dispute that is not resolved informally will be resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitrator will apply the governing law in Section 17.1.

17.4.    Class-action and jury-trial waiver. You and the Company agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims. YOU AND THE COMPANY WAIVE ANY RIGHT TO A JURY TRIAL.

17.5.    Right to opt out. You may opt out of this arbitration agreement within thirty (30) days after first accepting these Terms by emailing support@trynarahealth.com with your name and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

17.6.    Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief to protect its intellectual property rights, without first using arbitration.

17.7.    Coordinated arbitrations. If twenty-five (25) or more similar arbitration demands are filed by or with the assistance of the same or coordinated counsel, the demands will be administered in staged batches of up to fifty (50), with a single arbitrator and a single set of filing fees per batch, to be resolved before the next batch proceeds. This provision is intended to promote efficient resolution of mass filings.

17.8.    Costs and location. Arbitration fees and costs are governed by the AAA Consumer Arbitration Rules. Any in-person hearing will be held in a location reasonably convenient to you, as provided under those Rules.

17.9.    Severability. If the class-action waiver in Section 17.4 is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court; the remainder of this Section 17 will remain in effect.

18. Disclaimers; “As Is”

18.1.    Except as expressly stated in these Terms, the Website and the Goods are provided on an “as is” and “as available” basis.

18.2.    To the fullest extent permitted by law, the Company disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Some states do not allow the exclusion of certain implied warranties, so some of these exclusions may not apply to you.

18.3.    Your sole and exclusive remedy for dissatisfaction with the Website is to stop using it, subject to your rights under Section 7.

19. Authorized Reseller Requirement

19.1.    Goods may be sold only by the Company and its authorized retailers. We do not authorize the sale of our Goods by unauthorized sellers.

19.2.    Unauthorized purchase for resale, or sale of our Goods by an unauthorized seller, is prohibited, and we may pursue all available legal remedies.

19.3.    Goods purchased from an unauthorized seller are not covered by our warranty, return, or refund policies, and we are not responsible for their authenticity, condition, or safety.

20. Product Availability and Formulation Changes

20.1.    We may modify, discontinue, or limit the availability of any Goods at any time without notice.

20.2.    We may update product flavors, formulations, ingredients, and packaging from time to time, provided that we maintain our quality and safety standards. The product you receive may differ from earlier versions or images.

21. General Provisions

21.1.    Eligibility. You must be at least 18 years old and able to form a legally binding contract to place an Order or use the Website. By doing so, you represent that you meet these requirements.

21.2.    Indemnification. To the extent permitted by law, you agree to indemnify and hold harmless the Company and its officers, employees, and agents from any claims, losses, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Goods or Website, your breach of these Terms, your violation of law, or your unauthorized resale of the Goods.

21.3.    Entire agreement. These Terms, together with any policies referenced in them, constitute the entire agreement between you and the Company regarding their subject matter and supersede all prior agreements and understandings.

21.4.    Severability. If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full effect.

21.5.    Assignment. We may assign these Terms or any of our rights and obligations under them. You may not assign or transfer these Terms without our prior written consent.

21.6.    No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

21.7.    Notices. We may provide notices to you by email or by posting on the Website. You may provide notices to us at the contact address in Section 2 or 16.

21.8.    Headings; interpretation. Headings are for convenience only and do not affect interpretation. There are no third-party beneficiaries to these Terms.

21.9.    Language. These Terms are drafted in English. Any translation is provided for convenience only, and the English version governs your relationship with us.